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TRAVEL FIRM’S CUSTOMER SERVICE TEAM TAKES OFF WITH NEW APPOINTMENT

Written by Ellie Senior.

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Bramhall-headquartered Inspire – a travel expert specialising in loyalty and sales promotion – has expanded its customer service team as it works towards a £20 million turnover target.

 

Rachel Eva is the latest customer relations executive to join Inspire, which now manages operations in over 20 countries. Bringing the department’s headcount to 67, Rachel has 14 years’ experience in the travel industry, having previously worked for high street travel agencies, tour operators and as cabin crew for First Choice.

 

Inspire provides travel incentives and loyalty solutions, as well as sales and marketing promotions, for brands wishing to increase their customer awareness. In 2015, the company saw its turnover increase by 15 per cent to £17.7 million, thanks to a number of successful campaigns with Nivea, Samsung and MasterCard. This year, the company is on track to achieve £20 million in revenue.

 

Andrew Jennings, head of travel operations at Inspire, said: “Rachel’s appointment couldn’t have come at a better time for the team, and the wider business.

 

“Travel will always be at the heart of Inspire’s business offering and employing someone with such a passion for the industry is exciting! Rachel will be a fantastic asset to the business, so we’re very pleased to welcome her to the team.”

 

Rachel said: “I’m thrilled to have joined Inspire at such an exciting time. I’ve worked for travel operators in the past and I know that this is the industry for me. I felt like I needed a new challenge in my career, though, and I’m confident that having worked across a range of different travel businesses already will stand me in good stead!”

 

Having recently undergone an extensive rebrand to complement its recent growth, Inspire has also refreshed its direct-to-consumer website and expanded on its portfolio of over 250 travel partners.

Andrew continued: “We’re always on the lookout for talented individuals with the right knowledge, experience and, most of all, the right attitude. We’re really proud that our customer service sets us apart, and are looking forward to seeing this, along with our recent rebrand, propel us further towards our annual goals.”

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